Terms & Conditions
We at Dr Vivek Agrawals Brain & Spine Care are providing online consultation through our website https://www.drvivekagrawal.in/. The following terms and conditions govern all the transactions with respect consultation and refund all other transactions through the website or through its authorized third party websites.
Dr Vivek Agrawals Brain & Spine Care services available on the Website do not in any way constitute an invitation or recommendation to avail the consultation Services. The services provided through the Website are not intended in any ways to be a substitute for face to face consultation with a doctor. Dr Vivek Agrawals Brain & Spine Care advices the users to make independent assessment in respect of its accuracy or usefulness and suitability prior to making any decision in reliance hereof. Terms ‘you’ and ‘your’ hereafter refers to the user both registered and unregistered who is using/browsing through the Dr Vivek Agrawals Brain & Spine Care website (https://www.drvivekagrawal.in/) and/or partner websites and/or availing any of the services from Dr Vivek Agrawals Brain & Spine Care.
Availability, Appointment, Rescheduling, Free review and/or Cancellation:
Confirmation of your appointment with a Dr. Vivek Agrawal, as per his availability, shall be sent to you via SMS and/or email. Dr Vivek Agrawals Brain & Spine Care reserves the right to reschedule or cancel an appointment without any prior notice
The time provided for consultation to you is indicative and actual consultation time may change depending on the consulting Doctor’s discretion Dr. Vivek Agrawal reserves the right to provide Post consultation free review Consultations can be booked, rescheduled or cancelled only within the stipulate time limits mentioned below:
Information and Documents required:
You are solely responsible for the medical, health and personal information you provide at Dr Vivek Agrawals Brain & Spine Care. The advice of the doctor will depend upon the information you provide in Dr Vivek Agrawals Brain & Spine Care.
User discretion is advised while submitting/uploading your required personal and clinical information on the specified place and selecting the Doctor for seeking appropriate advice related to condition of the patient. This information shall include patient’s details including contact details, medical history, testing/investigations results/reports, prescriptions, card holder name and other relevant details
If the information provided by you is false/deceptive/inaccurate or misleading, Dr Vivek Agrawals Brain & Spine Care reserves the right to cancel your appointment without assuming any liability whatsoever. Hence, it’s advised to submit/upload all relevant and accurate information on the portal The information provided by you can be kept with Dr Vivek Agrawals Brain & Spine Care indefinitely and can be used without revealing your identity Equipment and connectivity requirement:
The services available on the website shall be provided to you via Whatsapp, Phone, or as an offline review through e-mail. You understand and acknowledge that there will not be any physical examination involved and the online opinion shall be provided remotely. The opinion delivered by our team shall solely be based on the verbal communication between Dr. Vivek Agrawal and the patient and the test reports and other information provided/uploaded by you on the website Dr Vivek Agrawals Brain & Spine Care or the consulting Doctor/Medical Practitioner shall not be liable for misdiagnosis / faulty judgment / interpretation error / perception error/Adverse events/ inefficacy of prescribed treatment or advice/validity of the advice or prescription provided by the consulting Doctor in your country of residence/ unavailability of the recommended or prescribed treatment or medication under any condition or circumstances. Users are advised to use their discretion for following the advice obtained post consultation from Dr Vivek Agrawals Brain & Spine Care Dr Vivek Agrawals Brain & Spine Care Services are not meant in any way for emergency and life-threatening conditions. It is advised to take the patient to the nearest hospital in such cases
Dr Vivek Agrawals Brain & Spine Care, like many other websites uses “Cookies”. Cookies are small data files that a Website stores on your web browser. These are used for the purpose of storing your preferences previous activities browsing activities, profiling and tracking behaviour on this Website. By visiting Dr Vivek Agrawals Brain & Spine Care website you acknowledge, accept and expressly authorize Dr Vivek Agrawals Brain & Spine Care for the placement of Cookies on your web browser
Electronic Payments/ Refunds:
Dr Vivek Agrawals Brain & Spine Care offer’s online mode of payment. You may use internet banking or debit/credit card for making payment for consultation charges. You shall be directed to our trusted payment gateway partners once you proceed to make payment of Service Fees.
Dr Vivek Agrawals Brain & Spine Care shall not be liable in any manner whatsoever, if incorrect or inaccurate credit / debit card details are provided by you for making the payment of consultation Fees or you use a credit/ debit card which is not lawfully owned by you or if you permit a third party to use your password or other means to access your account
Dr Vivek Agrawals Brain & Spine Care shall keep the aforesaid information confidential at all times and shall not utilize and share the same with any of the third parties unless is an authorized third party website and / or required by law regulation or court order
Refunds will not be made against any online transaction. Dr. Vivek Agrawals Brain & Spine Care reserves the right to modify / implement a new pricing structure at any time prior to billing you for your initial payment or for future payments
Use of content & Copyright:
Dr Vivek Agrawals Brain & Spine Care owns the website as well the intellectual property contained thereon including all programs, processes, designs, software, technologies, trademark, trade names, inventions and materials therein and all the services offered by the doctor on the Website You shall not use the content available on the website without the prior written permission of Dr Vivek Agrawals Brain & Spine Care
Privacy and Security:
Dr Vivek Agrawals Brain & Spine Care uses secure encryption technology to keep your information safe and secured at all time. Dr Vivek Agrawals Brain & Spine Care is committed towards maintaining the privacy of the information uploaded by you on the website and complies with the industry standard security safeguards for the purpose of securing the website and the information provided/uploaded by you Dr Vivek Agrawals Brain & Spine Care uses all reasonable endeavors to ensure the integrity of the online payment facility’s security. Despite our endeavors, breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security Indemnity:
You agree and undertake to indemnify and keep indemnified Dr Vivek Agrawals Brain & Spine Care, the concerned doctor & Dr Vivek Agrawals Brain & Spine Care for any losses, costs, charges and expenses including reasonable attorney fees that the concerned doctor and Dr Vivek Agrawals Brain & Spine Care may suffer on account of (a)misdiagnosis / faulty judgment /interpretation errors / perception error arising from (i)your failure to provide correct and / or complete clinical information / history about the patient in timely and clinically appropriate manner; or (ii)suppression of material facts; or your failure to provide relevant clinical information about the patient; or (iv) misinterpretation of the advice / prescription / diagnosis by you; or (v) failure to follow doctor’s advice / prescription by you; or (b) incorrect or inaccurate credit / debit card details provided by you; or (c) using a credit / debit card which is not lawfully owned by you; or (d) if you permit a third party to use your password or other means to access your account
Dr Vivek Agrawals Brain & Spine Care provides the services on “as is” basis and expressly disclaims all representations, warranties or conditions of any kind, either expressed or implied, as to the operations of the website, the information, content, service provided through or in connection with the website
In no event shall Dr Vivek Agrawals Brain & Spine Care be responsible for any third party misuse for the data and for any acts, deeds and circumstances beyond the control of the management of Dr Vivek Agrawals Brain & Spine Care. You agree and acknowledge that you are solely responsible for your conduct
Limitations of liability:
n no event shall Dr Vivek Agrawals Brain & Spine Care be liable for any direct, indirect, punitive, incidental, special or consequential damages or any damages whatsoever including without limitations, damages for loss of use, data or profits, arising out of or in any way connected with the use of Dr Vivek Agrawals Brain & Spine Care services
This arrangement may be terminated by either party at any time, with or without cause Dr Vivek Agrawals Brain & Spine Care reserves the right to refuse the use of services immediately in case your conduct is deemed by Dr Vivek Agrawals Brain & Spine Care to be in contravention of applicable acts, laws, rules and regulations or considered to be unethical / immoral
Modification of Terms and conditions of service:
Dr Vivek Agrawals Brain & Spine Care may at any time, without any prior notification to you, modify these terms of conditions Please review the latest version of the terms and conditions before proceeding to avail the service If you continue to use the service, it shall be deemed that you agree and abide by the modified terms and conditions
General Terms and Conditions:
This agreement shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts at Nagpur.
Dr Vivek Agrawals Brain & Spine Care makes no representation that the services are appropriate for patients in any other location except India as Dr Vivek Agrawals Brain & Spine Care operates and controls this website from Nagpur, India.
If any part of the agreement is determined to be invalid or unenforceable pursuant to applicable law then the said provision will be superseded by a valid, enforceable provision and the remainder of the agreement shall continue in effect
You acknowledge that the relationship created through your use of this website shall be of principal to principal. You shall not represent yourself as a representative agent or employee of Dr Vivek Agrawals Brain & Spine Care You represent and warrant that you’re not a minor (i.e., you are above 18 years of age) and that you are competent and eligible to enter into legally binding agreement
The terms and condition herein form an agreement. Please read this agreement carefully and if you are not agreeable to any terms and condition please do not proceed further.
By clicking on “I Agree” and proceeding further you signify that you read through, understood and accepted aforementioned terms and conditions of use of service. You must agree to the above terms and conditions in order to avail the services through the website. If you have any queries or need any clarification or assistance please contact us at email@example.com