Monday - Friday

Refund Policy

If the patient are not attend the online session or want to cancle their appointment the they will get refund in 7 working days.

Refund Process

To refund an item, please email customer service at to obtain a refund Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail

Your refund to the following address:

Dr Vivek Agrawal's Brain and Spine Care

Attn: refund

VIMS Hospital, Kamplee Rd, Tent Line, Mohan Nagar, Nagpur, Maharashtra 440025 India

refund shipping charges will be paid or reimbursed by us,


After receiving your refund and inspecting the condition of your item, we will process your refund. Please allow at least seven (7) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


If you have any questions concerning our refund policy, please contact us at: 8600626132, Email:<